Your privacy at Sune
1. In short
Sune is built to be used completely anonymously. We don't ask for your name, email address or phone number, and we have no way of seeing who you are.
We use your data to make the app work for you: saving your progress and tailoring the programme to you. We show no ads in the app and we never sell your data. We do advertise ourselves to reach new people, and we measure anonymously which ad worked. On iPhone we ask your explicit permission first. How exactly this works is explained in point 6.
2. No data that identifies you
When you start, the app automatically creates an anonymous account with a random, meaningless number. No name, email or phone number is attached to it.
Because the account is anonymous, we cannot link data to a person.
3. What we do store
We only link to your anonymous account what's needed to make the app work:
• Your answers from the intake (age group, how long it's been going on, your goal and your hardest moments).
• Your progress in the programme: which lessons and exercises you did, your check-ins, how strong you rated your urges, and your recovery score.
• Notes you write yourself during exercises and reflections. These stay private and are meant only for you.
• Your settings, such as whether notifications and the lock are on.
4. Where your data is kept
Your data is stored securely with Supabase, on servers in Frankfurt (Germany), within the European Union. It does not leave the EU/EEA for storage.
5. Payments
You buy a subscription through your device's app store (Apple's App Store or Google Play). The payment runs entirely through that store; we never see or receive your payment details (such as your card number).
To know whether you have an active subscription or trial, we use RevenueCat. It only receives your subscription status, linked to an app identifier, not to your name.
6. Advertising and measuring what works
You don't see any ads inside Sune. We do advertise ourselves, for example on Facebook and Instagram, to reach new people. To know which ad works, we use the measurement tools of Meta (the company behind Facebook and Instagram).
For this, your device may share an advertising identifier: the IDFA on iPhone, the advertising ID on Android. On iPhone we ask your explicit permission first. If you don't give permission, we only measure in a way that can't be linked to your device (through Apple's privacy-friendly measurement, SKAdNetwork).
In addition, through RevenueCat we send a few events to Meta, such as the app being installed, a trial being started or a subscription being taken out. This lets us see which ad brought someone to Sune. This data is not linked to your name, because Sune is anonymous.
You can always undo this: on iPhone via Settings at the tracking permission, on Android by resetting or limiting your advertising ID in the Google settings.
7. Lock and notifications
If you lock Sune with Face ID, Touch ID or your PIN, that stays entirely on your phone. We never store your face, fingerprint or PIN anywhere.
Daily reminders are notifications your phone schedules itself. No notification goes through our servers, and the notification only shows the word “sune”.
8. Your recovery code
With a recovery code you can restore your progress on a new device. Only you know that code. We don't store the code itself in readable form and cannot access your progress without your code.
9. Who we share data with
Only with the parties needed to make the app work and to measure our own advertising:
• Supabase — storage of your progress (EU).
• Apple or Google — handling your subscription via the app store.
• RevenueCat — keeping track of your subscription status and forwarding the events from point 6.
• Meta (Facebook and Instagram) — measuring which ad brought people to Sune, as described in point 6.
We never sell your data. Apart from measuring our own advertising, we use no advertising or tracking networks, and we show no ads in the app.
10. Keeping and deleting
We keep your data for as long as you use the app. You can permanently delete everything at any time via You → “Erase all my data”. That immediately removes your progress and your anonymous account.
You cancel a subscription separately via your app store (your Apple or Google account); erasing your data does not automatically stop an active subscription.
11. Your rights
Under the GDPR you have the right to access, correct and delete your data. Because the app is anonymous, the easiest way to delete is to do it yourself with the erase button in the app.
If you have a question about privacy, contact us at help@suneapp.com.
12. Security
Your data is sent and stored encrypted, and is shielded by access rules so that only your own account can reach it.
13. Adults only
Sune is intended for adults (18 and older) and is not aimed at children.
14. Changes
If this statement changes, we update the date at the top and show the new version in the app.